RETURN POLICY

Every NOVIS garment is made with love in NYC; it is our hope that you love your NOVIS purchase as much as we do. However, if you decide not to keep your order for any reason, we will happily accept returns in their original condition with tags intact for a refund. Returned merchandise must be unworn, unwashed, unaltered and in original packaging, and must be postmarked for return to us within 30 days from the date of delivery. For more details on returns, eligible returns and our return policy, please do not hesitate to contact us at customercare@novisnyc.com.

We are proud to now offer complimentary domestic ground shipping and complimentary domestic returns. 

All discounted products are FINAL SALE.

RETURN GUIDELINES

Please follow the simple steps below to complete your return or exchange.

Email customercare@novisnyc.com for a return authorization number.

Complete the return form provided in your original shipment.

Package the return form and your order securely in the original packaging and send it to the address below.

NOVIS
Attn: Customer Care
115 Broadway, Suite 1505
New York, NY 10006

 

POLICIES